Refund policy

Refund Policy – Wicked Fantasy Designs

Overview

Wicked Fantasy Designs specializes in custom and made-to-order products. Please review this policy carefully before placing an order, as it outlines eligibility, exclusions, and limitations for returns, refunds, and exchanges.

Placing an order constitutes agreement to this Refund Policy and our Terms of Service.

Returns & Refund Eligibility

Due to the custom nature of most of our products, returns and refunds are limited.

Custom & Made-to-Order Items

The following items are non-returnable and non-refundable:

  • UV DTF decals
  • Tumblers
  • Custom products
  • Personalized or made-to-order items
  • Special orders
  • Sale items
  • Gift cards

Once production has begun, orders cannot be canceled, returned, or refunded.

Turnaround Time & Delays

All orders are subject to the turnaround time stated on the website at the time of purchase.

During peak seasons, major sales events, and holidays (including Christmas), turnaround times may be temporarily adjusted due to increased order volume and carrier congestion.

Orders that are processed and shipped within the stated or adjusted turnaround time:

  • Are not eligible for refunds
  • Are not eligible for cancellations
  • Do not constitute delayed or unfulfilled orders

Delivery delays caused by carriers do not qualify for refunds.

Shipping & Refused Deliveries

Shipping costs are non-refundable under all circumstances, including orders placed with promotional or “free shipping.”

Orders that are refused by the customer after shipment are considered fulfilled and are not eligible for refunds, returns, replacements, or store credit.

Refusal of delivery does not constitute a valid cancellation or return request.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery through our approved customer service channel at:

📧 support@wickedfantasydesigns.com

Include your order number and clear photos of the issue so we can evaluate and resolve it appropriately.

Failure to report issues within this timeframe may void eligibility for resolution.

Accepted Customer Service Channels

All return, refund, cancellation, and order inquiries must be submitted through the contact methods listed on our website.

We do not monitor or provide customer service through social media platforms. Messages sent via social media do not constitute official notice and will not be honored for return or refund requests.

Exchanges

We do not offer direct exchanges.

If an item is eligible for return and is approved, the fastest way to receive a replacement is to place a new order once the return process is complete.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, except for custom, made-to-order, or personalized items, which are exempt from the EU cooling-off period.

Returned items must be unused, in original condition, and in original packaging.

Refund Processing

If a return is approved (when applicable), refunds will be issued to the original payment method within 10 business days after inspection.

Banks and credit card companies may require additional processing time.

Contact Information

For all refund or order inquiries, please contact:

📧 support@wickedfantasydesigns.com